One inbox instead of five
A customer texts on Tuesday, then sends an Instagram message because nobody answered, then emails on Thursday. Your team sees three separate conversations in three places, and the customer feels ignored. The problem is not the customer. It is that your messages live in different apps.
A shared inbox puts them together. This is the part of our AI assistant that ties the channels into one place. Magnet Mint is a Boston studio. We set it up for small businesses, and you choose which channels to connect.
What goes into the inbox
- Calls. Missed or after-hours calls answered by the AI receptionist arrive as a summary: who called, what they need, when.
- Texts and DMs. Messages from SMS, Instagram, Facebook Messenger and WhatsApp.
- Website chat. Conversations from the website chatbot.
- Email. Incoming mail from your contact address, with a drafted reply.
Each conversation shows the customer’s name, contact details, request and history, and has one owner.
Staff drafts for email
For email we use drafts, not automatic replies. The assistant reads the message, finds the approved answer and writes a reply in your voice. Your staff read it, change it if needed and send it. This keeps a person in charge of what goes out, and it saves the time of writing the same answer for the tenth time.
Drafts are written from the same answer list as the chat and phone assistant, so a customer gets the same answer on every channel.
What one customer looks like in the inbox
Say a customer asks about a bathroom repair by Instagram message on Monday, calls on Wednesday while you are on a job, and emails a photo on Thursday. In separate apps, that is three strangers. In one inbox it is one customer with three entries: the question, the call summary and the email with a drafted reply. Whoever opens it sees what was already said, so the customer does not repeat themselves.
For the owner, the practical gains are small and concrete. You see which requests have no owner yet. You see which ones have waited longest. You do not have to check five apps to find out.
How we set it up
- Map your channels. Where do messages arrive today, and who answers them?
- Choose where the inbox lives. The tool you already use if it has a shared inbox, or one we help you choose. We confirm it before work starts.
- Write the answer list. One list for all channels, approved by you.
- Connect the channels you chose, and set who owns which type of message.
- Test with real messages. Including a few awkward ones.
- Launch and tune. The first 30 days include tuning within the agreed scope.
What makes this different, in checkable facts
- One answer list for every channel, approved by you.
- Nothing goes out by email without a person approving it.
- Every request has an owner and a summary.
- Scope, price and timeline are agreed in writing before work starts.
- One named person leads your project.
- We connect the tools you already use, such as HubSpot or GoHighLevel for contacts, Square Appointments, Acuity Scheduling or Calendly for booking, or we help you choose.
Privacy and compliance
An inbox gathers everything in one place, which also means one place to protect. You decide who on your team sees which conversations, and we set access to match where the tool allows it.
Texting needs the customer’s consent (TCPA) and carrier registration (A2P 10DLC). The AI says it is an AI on calls and in chat. Clinics should not bring patient information into a shared inbox, including names tied to appointment requests, unless the inbox vendor and every connected channel’s vendor sign a HIPAA business associate agreement. Law firms get intake and scheduling with no legal advice, and client messages stay confidential. This is not legal advice.
What it costs and what is not included
Website chat and messaging: from $199/month. Phone answering, if you add calls: from $299/month (about 300 minutes). Setup: from $900, usually 2-3 weeks, with the first month included. Prices are as of October 2026.
Not included in any price: domain and hosting, new photography, third-party software subscriptions (billed at cost), SMS carrier registration (A2P 10DLC) and message fees, and AI usage above the plan allowance.
Who this is for, and who it is not for
It suits teams of two or more where messages arrive on three or more channels. If you are one person with one phone and one email address, you do not need an inbox tool. A website chatbot or the AI receptionist may be a better first step.
How to start
Ask for a free demo: 30-minute call; demo shared within 3 business days. Or call 617-991-9912 (our AI assistant answers and passes your request to the team).
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